We adore our L’ange customers, and your satisfaction is very important to us!
At this time L’ange does not offer exchanges, however we will gladly accept your returned styling tool within 60 days from date of shipping. International Returns are not accepted at this time. There is a flat fee of $8.50 for the return label.
Ready to get your return started? It’s easy – just head to our Return Center and initiate your return request. Enter the email associated with the order and your order number.
From there, you can select the tool you’d like to return and why. You even have the opportunity to provide any additional comments.
The carrier for your return will be either USPS or UPS. You’ll also be provided with a list of nearby drop-off locations. If there isn’t one convenient for you, simply choose “Proceed without selecting a drop-off location” to continue.
Once you review and agree to the Estimated Refund amount, the number of items being returned, and the return shipping method, hit the “Submit My Return” button. You’ll get a confirmation email soon after with the next steps for your return.
Your refund should hit your original payment method within 2-5 business days from the date the carrier receives your return. However, mark this down: The original shipping cost (if applicable) will be deducted from the estimated refund along with the cost of the return shipping label, and the tax refund will be based on the tool being returned.
We hope this makes the whole return process super-simple for you!
What Items are non-returnable?
Hair Care items
Some accessories
Value Sets & Bundles
Free items (Giveaways)
Any item marked as final sale
Items outside of Original Packaging
Defective/Damage Items (Items must be in good condition and with original packaging)
Please note that if you send a hair care product back, you will only be refunded for the tool(s) included. Hair Care Products & Accessories are final sale and cannot be returned.
Free items or orders that were purchased with a free item discount code, are considered final sale. We may allow a return of a purchased tool within this order, exclusively for Store Credit. Refunds will not be issued for this.